Returns & Refunds Policy

At HerdTrack, we stand by the quality and reliability of our livestock tracking systems and accessories. If for any reason you are not completely satisfied with your purchase, we’re here to help. Our returns policy is designed to give you peace of mind and ensure a smooth, hassle-free experience. Please read the terms below for full details on how returns and refunds are handled.

Return Eligibility
• Returns are accepted within 30 calendar days from the date of delivery.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• A valid proof of purchase (order number, receipt, or invoice) must be provided with your return request.

How to Initiate a Return
To initiate a return, please contact our support team at [email protected]. We will provide you with further instructions and a return reference number.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item was defective or an incorrect product was received.
We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

Inspection and Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will be applied to your original method of payment within 7–10 business days.

Non-Returnable Items
Used items or those damaged due to misuse are not eligible for return.
Customised or made-to-order products may not be returned unless they are defective.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us directly.

Need Assistance?
If you have any questions about our returns policy, feel free to contact us at [email protected]. We’re here to support you every step of the